Privacy-policy

Welcome to Floffice. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our website and services.

1. Who We Are

Floffice Ltd ("we", "us", "our") operates coworking spaces across multiple locations. Our registered address is 45 Broadwick St, Soho, London W1F 9QT, United Kingdom.

If you have any questions about this policy, contact us at: privacy@floffice.com

2. What Information We Collect

Information you provide directly: — Full name and email address when you register or enquire — Phone number when you book a tour or contact us — Company name and job title when signing up for a membership — Payment information when purchasing a membership (processed securely via third-party providers) — Any messages or communications you send us via contact forms

Information collected automatically: — IP address and browser type — Pages visited and time spent on our website — Referring website or search terms that led you to us — Device type and operating system — Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

— Process membership applications and bookings — Send confirmation emails and booking reminders — Respond to enquiries and support requests — Send marketing communications (only with your consent) — Improve our website and services based on usage data — Comply with legal obligations — Prevent fraud and ensure the security of our platforms

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

— Contract: To fulfil our membership agreement with you — Legitimate interests: To improve our services and communicate with existing members — Consent: For marketing emails and non-essential cookies — Legal obligation: Where required by law

5. How We Share Your Information

We do not sell your personal data. We may share your information with:

— Service providers who help us operate our business (payment processors, email platforms, CRM systems) — all bound by data processing agreements — Building management where required for access and security purposes — Legal authorities where required by law or to protect our rights — Business transfers in the event of a merger, acquisition, or sale of assets

6. Cookies

We use cookies to improve your experience on our website. These include:

— Essential cookies: Required for the website to function — Analytics cookies: Help us understand how visitors use our site (Google Analytics) — Marketing cookies: Used to deliver relevant advertisements (only with consent)

You can manage your cookie preferences at any time via our cookie banner or your browser settings.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy:

— Member account data: For the duration of your membership plus 3 years — Enquiry data: 12 months from last contact — Financial records: 7 years as required by law — Marketing data: Until you unsubscribe or withdraw consent

8. Your Rights

Under the UK GDPR and applicable data protection law, you have the right to:

— Access the personal data we hold about you — Correct inaccurate or incomplete data — Delete your data where there is no legitimate reason for us to continue processing it — Object to processing based on legitimate interests — Restrict processing in certain circumstances — Data portability — receive your data in a structured, machine-readable format — Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at privacy@floffice.com. We will respond within 30 days.

9. Data Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, or disclosure. All payment data is processed via PCI-DSS compliant providers and never stored on our servers.

10. International Transfers

Our services are primarily operated within the United Kingdom and European Economic Area. Where data is transferred outside these regions, we ensure appropriate safeguards are in place in accordance with applicable data protection law.

11. Third Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

12. Children's Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a prominent notice on our website. The date at the top of this page reflects the most recent update.